SHIPPING, DELIVERY & RETURNS POLICY
Hydra Skin Solutions Distributors – White Label Manufacturing

Please read this policy carefully before placing your order. By placing an order, you agree to the terms below.

1. PROJECT COMMENCEMENT
A project is deemed to have commenced once:
* A quotation has been accepted, and • Deposit / full payment has been received, or • Design work on your logo / label has started, or • Raw materials for your formulation have been allocated

Once a project has commenced, there will be strictly no refunds, returns, or cancellations. This is due to the custom nature of white label manufacturing, bespoke formulations, and personalised label design.

2. LABEL APPROVAL PROCESS
All labels, logos and product details must be checked and approved in writing by the client (via Email or WhatsApp) before production.

The client is solely responsible for ensuring:
* Correct spelling of brand name • Correct ingredients list • Correct contact details and barcode • Correct claims and compliance

Once labels have been approved in writing, no changes can be made. Any reprint requested after approval will be charged for in full.

3. SHIPPING & DELIVERY
• Production Lead Time: Production will only begin after final label approval. • Shipping Timeline: Once all labels have been approved, shipping will be 5 to 10 working days. • Working Days: Monday to Friday, excluding public holidays and weekends. • Courier Partners: Courier Guy, PAXI, Aramex or other reputable courier depending on location and parcel weight.

This timeline is an estimate. Delays may occur due to courier delays, stock availability, or high seasonal demand. Hydra Skin Solutions Distributors will not be held liable for courier delays beyond our control.

4. SHIPPING COSTS
• All shipping costs are the client’s responsibility. • Shipping is calculated based on weight, volume and delivery address and will be quoted separately from manufacturing costs. • Bulk orders (5L and above) may incur additional shipping fees due to weight. • Clients are responsible for providing a correct and complete delivery address and contact number.

We offer delivery across South Africa. Collection is available by prior arrangement only.

5. STRICTLY NO REFUNDS OR RETURNS
Due to the custom and personalised nature of white label products:

Strictly no refunds, returns, exchanges or cancellations will be permitted once a project has commenced.

This includes but is not limited to:
* Change of mind • Incorrect label approval by the client • Delays in funding or business registration • Client no longer wishing to proceed

All formulations are made to order with your approved branding. We cannot resell custom-branded products.

Exception: In the unlikely event that goods arrive damaged in transit due to courier handling, the client must notify us with photographic evidence within 24 hours of delivery. This will be reviewed on a case-by-case basis for replacement of damaged units only, excluding shipping costs.

6. CLIENT RESPONSIBILITY
The client acknowledges that they are responsible for:
* Approving all artwork and formulations • Ensuring their brand complies with South African labelling regulations (SANS) • Securing their own CIPC, trademark and regulatory requirements (where we provide assistance, it is guidance only)

For any queries, please contact:
Email: info@hydraskinsolutions.co.za
WhatsApp: 074 333 8949